Frequently Asked Questions

We serve the entire Greater Toronto Area extending north to Barrie, including Toronto, Mississauga, Brampton, Vaughan, Markham, Richmond Hill, Newmarket, Aurora, Stouffville, Georgina, Bradford, Barrie, Pickering, Ajax, Whitby, Oakville, Milton, King City, and all surrounding communities. Our emergency response vehicles are strategically positioned to reach you within 60 minutes.

Yes! Property emergencies don't wait for business hours, and neither do we. Our emergency response team is available 24 hours a day, 7 days a week, 365 days a year—including holidays. Call 1-833-REST0RE anytime for immediate assistance.

We guarantee arrival within 60 minutes for emergency calls in our service area. Our rapid response helps minimize damage, reduce restoration costs, and prevent secondary issues like mold growth. Every minute counts in an emergency, which is why we maintain multiple mobile response units ready to deploy immediately.

Absolutely. We are a fully licensed general contractor with comprehensive liability insurance ($2M coverage) and workers' compensation insurance. Our technicians hold IICRC certifications including Water Restoration Technician (WRT), Applied Structural Drying (ASD), Fire & Smoke Restoration (FSR), and Mold Remediation Specialist credentials.

Yes! We provide free, no-obligation inspections and estimates for all restoration projects. Our detailed assessments include the scope of work, estimated timeline, and transparent pricing. We'll also help you understand your insurance coverage and what to expect during the restoration process.

Yes! We work directly with all major insurance companies including Intact, Aviva, TD Insurance, Desjardins, Co-operators, and many others. We handle all documentation, photos, moisture readings, and provide detailed reports that insurers require. Our experience helps streamline your claim and maximize your coverage.

Most homeowner and commercial insurance policies cover sudden and accidental damage from water (burst pipes, appliance leaks), fire, smoke, and storm damage. Coverage depends on your specific policy and the cause of damage. We'll review your policy with you and help determine coverage before starting work. Gradual damage from neglected maintenance is typically not covered.

First, call us immediately—we'll stabilize the damage to prevent it from worsening. Then notify your insurance company and provide them with our initial assessment. An adjuster will inspect the property (we'll be there with you). We'll provide a detailed estimate that we negotiate directly with your insurer. Once approved, we complete the restoration while you pay only your deductible.

Absolutely! Despite what some insurers may suggest, you have the legal right to choose your restoration contractor. Your insurance company cannot require you to use their "preferred vendor." We advocate for you throughout the claims process and ensure you receive fair compensation for proper restoration.

1) Ensure safety—turn off electricity if water reaches outlets. 2) Stop the water source if possible. 3) Call us at 1-833-REST0RE for emergency response. 4) Move valuables to dry areas. 5) Do NOT use regular vacuums on standing water. 6) Document everything with photos. The faster we respond, the less damage occurs and the lower your costs.

We arrive within 60 minutes with commercial-grade equipment. Our team will: assess all damage, extract standing water, set up air movers and dehumidifiers, remove wet materials that can't be saved, protect unaffected areas, take moisture readings, document everything for insurance, and develop a complete restoration plan. We work quickly to prevent mold growth and secondary damage.

It depends on the extent of damage. For minor water damage affecting one area, you can usually stay while we work. For major damage, fire/smoke, or mold requiring containment, temporary relocation may be necessary for safety. If relocation is needed, your insurance typically covers "additional living expenses" including hotel costs. We minimize disruption whenever possible.

Timeline varies by severity: Emergency water extraction happens immediately. Drying typically takes 3-5 days. Minor repairs may take 1-2 weeks. Major reconstruction can take 4-8 weeks. We provide a detailed timeline after assessment. We use moisture meters to ensure complete drying before reconstruction begins to prevent mold growth.

Not always! If we respond quickly, hardwood can often be saved through proper drying techniques. We use specialized floor drying mats and dehumidifiers. Solid hardwood has better recovery potential than engineered wood. Heavily cupped or buckled boards may need replacement. Our moisture mapping determines which areas can be restored versus replaced.

Mold prevention requires immediate action—it can begin growing within 24-48 hours. We extract all standing water immediately, remove porous materials that can't be properly dried (drywall, insulation, carpets), set up commercial dehumidifiers and air movers, monitor moisture levels until readings return to normal, treat affected areas with antimicrobial solutions, and ensure complete drying before reconstruction.

Many items can be restored! We use specialized cleaning techniques for different materials: dry cleaning for light residues, wet cleaning for washable items, abrasive cleaning for heavy soot, immersion cleaning for resilient items, and thermal fogging for odor elimination. Electronics, documents, and textiles require specialized restoration. We'll assess each item and provide recommendations.

Smoke odor removal requires multiple approaches: remove all porous materials that absorbed smoke (carpets, insulation, damaged drywall), seal surfaces to encapsulate remaining odor molecules, clean all surfaces with specialized deodorizers, use hydroxyl generators or ozone treatment in unoccupied spaces, clean HVAC system to prevent recirculation, and verify odor removal before reconstruction. Simple air fresheners don't solve the problem.

We conduct visual inspections, use moisture meters to detect hidden water sources, and employ infrared cameras to identify moisture behind walls. For confirmed mold, we may recommend third-party testing to identify species and spore counts. However, if mold is visible, testing isn't usually necessary—it needs to be removed regardless of type. Our priority is locating the moisture source causing growth.

All mold should be taken seriously. While Stachybotrys (black mold) has received attention, all mold types can cause health issues for sensitive individuals—respiratory problems, allergies, and asthma aggravation. Color alone doesn't determine toxicity. What matters is eliminating the moisture source and properly removing all mold growth following IICRC S520 standards with proper containment.

Costs vary greatly based on damage extent, affected materials, and required services. Water extraction might be $1,500-$5,000. Complete restoration can range from $5,000-$50,000+ for major damage. Emergency response and assessment are free. We provide detailed written estimates before work begins. If you have insurance, you typically pay only your deductible. Fast response reduces costs significantly by preventing additional damage.

We accept credit cards, debit cards, checks, and bank transfers. For insurance claims, we work directly with your insurer—you pay only your deductible. For non-insurance work, we can discuss payment plans for larger projects. Payment is typically due upon completion, with deposits required for extensive reconstruction. We provide detailed invoices for all work performed.