Privacy Policy

1. Introduction

Approved Restorations ("we," "our," or "us") is a restoration company based in Ontario, Canada, serving the Greater Toronto Area. We are committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Request services or a quote
• Contact us through our website forms, email, or phone
• Schedule an appointment or consultation
• Subscribe to our newsletter or communications
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Property address and details
• Description of property damage or restoration needs
• Insurance information (when applicable)
• Payment information for services
• Any other information you choose to provide

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website or source
• Date and time of visit

Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to collect information and improve our services. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect to:

• Provide Services: Process your requests, deliver restoration services, and fulfill our contractual obligations
• Communication: Respond to inquiries, provide customer support, and send service-related notifications
• Improve Services: Analyze usage patterns and improve our website and services
• Marketing: Send promotional materials and updates (with your consent, where required)
• Legal Compliance: Comply with legal obligations and protect our legal rights
• Insurance Processing: Coordinate with insurance companies for claims processing
• Safety and Security: Maintain the security and integrity of our services

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers

Third-party companies that help us provide services, such as:

• Payment processors
• Website hosting and IT services
• Email and communication services
• Analytics providers

Insurance Companies

When you authorize us to work with your insurance company, we share necessary information to process your claim.

Legal Requirements

We may disclose information when required by law, legal process, or to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or illegal activity
• Protect the safety of our staff and customers

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure socket layer (SSL) encryption technology
• Restricted access to personal information
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Under Canadian privacy law (PIPEDA), you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
• Opt-Out: Opt out of marketing communications at any time
• Withdraw Consent: Withdraw your consent for certain uses of your information

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days, as required by PIPEDA.

7. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Marketing Communications

If you have opted in to receive marketing communications from us, you may opt out at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly at the information provided below
• Updating your communication preferences in your account settings (if applicable)

Note: You will still receive service-related communications necessary for providing our services.

10. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When information is no longer needed, we will securely delete or anonymize it.

11. Data Storage and Transfers

Your information is primarily stored and processed in Canada. In some cases, your information may be transferred to and maintained on servers located outside of Canada where data protection laws may differ. We ensure that any such transfers comply with applicable Canadian privacy laws, including PIPEDA. By using our services, you consent to such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically for any changes.

13. Canadian Privacy Rights (PIPEDA)

As a Canadian business operating in Ontario, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). Under PIPEDA, you have the following rights:

• Right to Access: Request access to your personal information held by us
• Right to Correction: Request correction of inaccurate or incomplete personal information
• Right to Withdraw Consent: Withdraw your consent for the collection, use, or disclosure of your personal information (subject to legal or contractual restrictions)
• Right to Complain: File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

For more information about your privacy rights under PIPEDA, visit the Office of the Privacy Commissioner of Canada.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Consent

By using our website and services, you consent to this Privacy Policy and our collection, use, and disclosure of your information as described herein.